FAQ
Good to know before you book.
Prices, payment, changes and what each cleaning includes. Can’t find your answer? Call, WhatsApp or text us.
Booking, prices and payment
Is the price shown my final price?
Yes. The price you see is the price you pay. No hidden fees or surprise charges.
Do I pay anything today?
No. You pay after the cleaning is complete and you’ve reviewed the work.
What if I’m not satisfied?
Let us know and we’ll come back to make it right at no extra cost.
Will I get the same cleaning team?
Recurring clients are matched with the same familiar team.
Do I need to provide anything?
No. We bring all cleaning supplies and equipment.
What areas do you serve?
We serve selected ZIP codes in Miami and nearby areas, including Miami Beach, Brickell, Edgewater, Midtown, Wynwood, the Design District, Coconut Grove, Coral Gables, Sunny Isles and Aventura. Enter your ZIP in the quote to check coverage; we check it again with your booking address. Call or message us if you need help confirming your area.
Can I change or cancel my booking?
Yes. Use the Manage Booking link in your confirmation email, or call or text us.
Our services
What is the difference between Standard and Deep Cleaning?
Deep Cleaning includes our Standard Cleaning checklist plus extra attention to buildup, edges and reachable details. Standard Cleaning keeps your home fresh between deeper cleans. Compare both checklists and prices.
Does Deep Cleaning include the inside of the oven and fridge?
No. Select these extras when you book Deep Cleaning. Both interiors are included in Move-In / Move-Out Cleaning.
Can I book a single Standard Cleaning?
Yes. A one-time Standard Cleaning is available without starting a routine.
How does a Sparkle Routine work?
A Sparkle Routine begins with Deep Cleaning, followed by Standard Cleaning at your chosen frequency: twice a week, every week, every 2 weeks or every month. Pay after each visit. Pause or change your routine.
Does Move-In / Move-Out Cleaning guarantee my security deposit back?
No. We provide the listed cleaning tasks. Your landlord or property manager makes the deposit decision and may consider conditions outside the cleaning scope. See our move-out cleaning checklist.
Can I choose only the renovated rooms?
Yes. The post-construction quote lets you describe selected spaces. Enter the work needed and review the scope before requesting a booking.
Are vacation rentals and post-construction priced like a home cleaning?
No. Use the dedicated Vacation Rental or Post-Construction quote for those services.
Can real estate agents request cleaning?
Yes. Our Real Estate Partners page provides a separate inquiry route for agents and brokers coordinating property cleanings.
Still have a question?
Call, WhatsApp or text us. We speak English and Spanish.